Being a manager comes naturally to some; for others it's a learned experience. Perhaps you've gotten to the stage in your home-based business where you need to hire help; these tips are a great place to start being a manager others will want to work for!
Secrets to being a good manager and getting the best from your staff:
1.
The attitude that you come in with will set the mood and tone for your
whole staff. Keep it positive, even if there is something personal going on. Your
staff doesn't need to see you sweat.
2. Be clear, direct and concise. Let your staff know exactly you need from them. Don't assume they will know what you are thinking. If someone has a question, don't
scare them off making them feel like they should already know the
answer. It is better for someone to ask (what you may think is a stupid
question) than to do it wrong, causing you more stress and them to feel
bad.
3. Work alongside your staff. You're more likely to get the most from
your staff if you show them that you aren't afraid to get your hands
dirty. It's also the best way to be around your employee's and let them
know that you aren't neglecting them.
4. Don't be afraid of your staff. If someone is doing something wrong or doing something that is against the rules or policy, it is extremely
important that you let that staff member know (in private) specifically what it is they are doing that needs correcting. Then, gently but firmly, tell that what the consequences will be if it happens again. This will either motivate them to get it
together or push them to quit (which wouldn't be a big loss if they are
breaking rules).
5. Most importantly, try to be the manager that you would want to work
with. I doubt anyone would chose to work for a cranky, angry, negative
or lazy manager. So be the person that you would work for!
By Becca Souder
Note: Thanks to Becca Souder for supplying this information to Angela's Artistic Designs. blog.
Becca has many years of experience in customer service and managing a staff.
Labels: 5 secrets to being a good manager, customer service, home-based business, manager
