Thursday, August 30, 2012

8 Tips for Happy Customers Part I

Know how to keep your customers happy?  While there are many things you can do, here are "Best tips for happy customers" picks by Becca Souder, customer service extraordinaire!  These work especially well in a brick and mortar shop but most can be adapted to online shops as well. 

1. SMILE! Keep your attitude light and upbeat. This will make the customer feel the same way.  *For online shops, this means keeping responses to emails positive and upbeat.

2. Kill them with kindness. Even with the rudest and unruly customers try to be as nice as you can. (This will cover you and piss them off at the same time!)

3. Be as helpful as you can. If someone has a question and you don't know the answer, do what you can to find an answer.  Customers appreciate you going out of your way to help them.

4. (For serving jobs) Stay attentive. People like to know that you are around if they need something. Don't smother them, but make eye contact every once in a while. *For online businesses, be available for questions and respond quickly.

5. Try to make a connection with your customers. This is the best way to get repeat business no matter what type of business you're in.

6.  If you do have repeat customers, make note of that and try to remember their regular beverage, food item, interest or style (depending on what type of business)

7. Always thank your customer for coming in and wish them a great day or evening. *Etsians are great for adding thank you notes & goodies in their orders. 

8. Customer service can sometimes be equivalent to acting. Even if you are having an awful day or have an awful customer, you're getting paid to help them. So keep it together and be the solution, not the problem.

9.  * NEVER gripe in front of the customers.  It just makes you look unprofessional. 

Please be reminded that you cannot make everyone happy. Some people are just rude, but try to keep a smile on your face and diffuse any messy situations instead of adding fuel to the fire.

Be the type of person you want to be helped by :)

Thanks to Becca Souder for her tips.  Becca has @ 10 years in the customer service realm and manages to keep a smile on her face even when it almost kills her!

Becca on her wedding day.
*These are Angela's additional notes

Friday, August 17, 2012

5 Secrets to Being a Good Manager

Being a manager comes naturally to some; for others it's a learned experience. Perhaps you've gotten to the stage in your home-based business where you need to hire help; these tips are a great place to start being a manager others will want to work for!

Secrets to being a good manager and getting the best from your staff:

1. The attitude that you come in with will set the mood and tone for your whole staff. Keep it positive, even if there is something personal going on. Your staff doesn't need to see you sweat.

2. Be clear, direct and concise. Let your staff know exactly you need from them. Don't assume they will know what you are thinking.  If someone has a question, don't scare them off making them feel like they should already know the answer. It is better for someone to ask (what you may think is a stupid question) than to do it wrong, causing you more stress and them to feel bad.

3. Work alongside your staff. You're more likely to get the most from your staff if you show them that you aren't afraid to get your hands dirty. It's also the best way to be around your employee's and let them know that you aren't neglecting them.

4. Don't be afraid of your staff. If someone is doing something wrong or doing something that is against the rules or policy, it is extremely important that you let that staff member know (in private) specifically what it is they are doing that needs correcting.  Then, gently but firmly, tell that what the consequences will be if it happens again. This will either motivate them to get it together or push them to quit (which wouldn't be a big loss if they are breaking rules).

5. Most importantly, try to be the manager that you would want to work with. I doubt anyone would chose to work for a cranky, angry, negative or lazy manager. So be the person that you would work for! 

By Becca Souder

Note:  Thanks to Becca Souder for supplying this information to Angela's Artistic Designs. blog. 



Becca has many years of experience in customer service and managing a staff.  



Tuesday, August 7, 2012

NEED ONE blog with less than 200 followers for Leibster Award update-

 I am honored to have recently been awarded the Liebster Award!  Thank you to Priscilla Wiggins of  Kiki Closet on Etsy.  Here is the link to her blog: http://kikisadventuresincreating.blogspot.com/
Now here's where I need your help!  Do you have a blog with less than 200 followers? First follow my blog.  Then email me your blog link at angelasartisticdesigns@gmail.com.  I will check out your blogs and let you know if you are chosen for the Liebster Award!


'Liebster' means 'favorite' or 'dearest' in German. This award, which originated in Germany, recognizes up and coming bloggers with less than 200 followers. 
http://1.bp.blogspot.com/-8_Dz0MbqUlk/TqsZ0JNfXOI/AAAAAAAAAcI/6ioZ0hubQDo/s1600/4940974.png
Choosing 5 blogs is no easy challenge with all of the great blogs out there!  But I am up to the task, therefore, I hereby accept the Liebster Award!   
 
In accepting the award, the recipient agrees to: 

Thank the person that gave the award and link back to their blog.

Copy and paste the award to your blog
Reveal the 5 blogs you have chosen to award and let them know by commenting on their blog.

Hope they pay it forward by accepting and awarding it to bloggers they would like to honor.

Here are 4of my picks.  Please stop by and visit and support them!  I just need ONE more!  Who will it be???

A terrific resource for parents who want to thoughtfully raise their children:
http://beingaconsciousparent.wordpress.com/

  http://unifyhandmade.blogspot.com/   " I’m Nicole—a shop owner, blogger, crafter, and lover of all things artistic"
http://artsandcraftsado.blogspot.com/ "The purpose of this blog is to share ideas, review products, highlight photographers, artists, crafters and to provide do-it-yourself instructions for a variety of crafts. Also, look out for featured Etsy shops and new products!"
 http://www.allcraftblogs.blogspot.com/

Thank you and I look forward to hearing from you.

Angela
Angela's Artistic Designs




Wednesday, August 1, 2012

Liebster Award -Do you have less than 200 followers?

I am honored to have recently been awarded the Liebster Award!  Thank you to Priscilla Wiggins of  Kiki Closet on Etsy.  Here is the link to her blog: http://kikisadventuresincreating.blogspot.com/

'Liebster' means 'favorite' or 'dearest' in German. This award, which originated in Germany, recognizes up and coming bloggers with less than 200 followers. 
http://1.bp.blogspot.com/-8_Dz0MbqUlk/TqsZ0JNfXOI/AAAAAAAAAcI/6ioZ0hubQDo/s1600/4940974.png
Choosing 5 blogs is no easy challenge with all of the great blogs out there!  But I am up to the task, therefore, I hereby accept the Liebster Award!  


 Now here's where I need your help!  Do you have a blog with less than 200 followers? First follow my blog.  Then email me your blog link at angelasartisticdesigns@gmail.com.  I will review your blogs and let you know if you are chosen for the Liebster Award!
 

In accepting the award, the recipient agrees to: 

Thank the person that gave the award and link back to their blog.

Copy and paste the award to your blog
Reveal the 5 blogs you have chosen to award and let them know by commenting on their blog.

Hope they pay it forward by accepting and awarding it to bloggers they would like to honor.

The first blog that I will begin with is:

 A terrific resource for parents who want to thoughtfully raise their children:
http://beingaconsciousparent.wordpress.com/

Thank you and I look forward to hearing from you.

Angela
Angela's Artistic Designs



 





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