Thursday, October 24, 2013

Negative Review? How to deal with it.

Every now and then I come across a post that resonates with me. When I read this topic about negative feedback I realized it's a common problem, especially with online sites where leaving feedback is encouraged.

WeddingWire is a great resource for my button bouquets and alternative bouquets.  But they also offer tips like this one, "How to respond to a negative review."

I especially like the first one, "Never write a response while you're still upset."  Yes! Do I need to remember that! 

Come to think of it, it's good advice for other areas of my life.  Think first.  Let the first response go by without acting on it. 

Today I had the opportunity to put this advice into practice.  Someone opened a case against me on one of my sites for "item not as described."  I take great care to describe my items as accurately as possible, so this was a surprise to me.  Lo and behold, I could see there was some ambiguity in the wording. 

Before I sent off a response, I called my daughter, who also sells on the site.  This gave me a few moments to calm down and get some advice.  When I brought it back into perspective, I was able to thoughtfully respond.  The issue resolved itself quite nicely!

Check out the link with the rest of the tips on resolving a negative comment from WeddingWire:

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Thursday, October 17, 2013

What's your Creative Process?

Do you jump right into your new creations?  Or do you savor the moment when you begin?  Or maybe you avoid starting a new project, studiously working on any number of legitimate busywork to put it off. 

Everyone has a different process.  Do your ideas come fully formed?  Sometimes mine do, but mostly with my custom orders it is a building process.

I often put off a project and then feel badly that I've mismanaged my time or berate myself for procrastinating.

 A friend recently told me that perhaps it wasn't procrastination that prevented me from starting a new project but germination. Maybe the wheels of creativity are churning in my head while I am doing something unrelated. 

Once I begin, like to work quickly.  Custom creating is a good learning tool for patience!  My work, like most custom creations, cannot be rushed. 

My little fingers can only go so fast! My creations build on themselves so I'm pondering, trying, thinking. And that takes time. I begin with the bones, the main flowers or ideas that the bride gives me.

Then I begin the process of adding, subtracting, moving and growing the creation until I am satisfied with it.  Sometimes I have to walk away; I've hit a wall.  Off I go to do something else, totally unrelated.  Come back fresh.

Most recently I've discovered that sometimes I just have to move confidently in the direction my creativity wants to take and stop second guessing myself.  I want to make my brides happy so in the back of my mind, I am always thinking, "Will she like it? Or would she rather have this? Or this? Or that?"  Until I am frozen. 

STOP!  Now start with confidence and boldness.  MOVE forward!  GO! 

And I do, and it does and a beautifully finished product appears. 

What's your process?
My button bouquet stems. As part of my process, I send brides a few stems to confirm the selection.

Etsy mini

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